FAQ
SMS verification FAQ
Answers on temporary numbers, wallet credits from $1, OTP delivery, unused holds, and allowed use. Search below or browse by topic.
FAQ
Using GetVerifyCode
Create an account, confirm your email, and top up your wallet from $1 with crypto or card and bank when available. Open Get started or a service page, pick a country and operator, and confirm the live quote. Paste the number on the form and read the code in your inbox. If no SMS arrives, the unused hold returns to your wallet.
See also Get started, Pricing
New numbers show up when we can quote and complete a buy for that service or country. The shop list comes from live provider stock, not a fixed catalog.
Listing means it is in the catalog. Stock and price change. Confirm shows what is available right now. If nothing is left, checkout stops the sale.
A temporary activation is a private number held for about 20 minutes for one inbound SMS OTP. It is not your personal phone. For the same number across days, use Rentals when stock is live.
Some apps refuse virtual ranges. Cancel before the SMS arrives so the unused hold returns to your wallet. Try another country or operator only if you are still allowed to finish that check. We cannot force a site to accept every number.
See also Refund Policy
FAQ
eSIM data
An eSIM is a digital SIM for mobile data. GetVerifyCode does not sell data plans. Get eSIM Online does. That product does not receive SMS codes.
Open Get eSIM Online from the eSIM link. Browse by country, by regional plan, or by global plan. Prices and stock are on that site. They are not charged to your GetVerifyCode wallet.
No. A data plan on Get eSIM Online does not receive verification SMS. For a code, use a temporary number or a rental on GetVerifyCode.
FAQ
Wallet and payments
Open Wallet after you log in. Pick a package or a custom amount from $1. Pay with crypto or card and bank when Paymegate is available in your region. Confirm your email first. Credits appear after payment clears, not when the invoice opens.
See also Pricing
Yes. Crypto and card or bank top-ups show a processor fee before you pay. Activation and rental prices include our markup and lock when you confirm. There is no unlimited SMS plan.
See also Pricing
Pending invoices wait until the processor marks them paid. Email support@getverifycode.com with the top-up id. We check the ledger, not a browser screenshot.
Wallet credit is for buying numbers on GetVerifyCode. Cash-out is not available. An unused activation hold is different: if no SMS arrives, that hold returns to the wallet. If a top-up or hold looks wrong, email support@getverifycode.com with the top-up or activation id.
See also Refund Policy
No. Balances stay on the account that paid.
The quote is higher than your available credits. Held funds do not count. Add more, wait for a hold to release, or pick a cheaper pair.
FAQ
Account
Use an email you control. Registration is rate limited. Confirm the email before your first top-up. If it still fails, write to support@getverifycode.com from that address.
Check the email and password, and that you are on getverifycode.com. Customer login is /login. After several failures we slow the attempts. Use the reset link on the login page if it is available.
Email support@getverifycode.com from the current address and name the new one. We will not move an account we cannot verify.
Change the password if you can still log in. Email abuse@getverifycode.com. We may freeze the wallet while we review.
FAQ
SMS and verification
Supplier catalogs list pool size, not phones free at the second you buy. Confirm asks the live buy API. If every free phone is taken, you see no numbers available and the hold returns. Pick another country or operator.
Stay on the activation or cancel before the window ends. If no SMS arrives, the unused hold returns to your wallet. You do not need a ticket for that return. The default window is about 20 minutes. Delivery depends on the app, the operator, and whether that site messages virtual numbers. Try another country or operator if the first route fails.
See also Refund Policy
Copy the code from the inbox, not a guess from the full message. If the site still rejects it, that number may already be known there. Cancel only if the SMS has not been captured yet.
Virtual ranges get reused. Start a new activation if you are still allowed to finish that check. We do not help evade a site's own rules.
Some activations take more than one SMS in the open window. That is not unlimited traffic and not a second purchase. After the window closes, buy a new activation.
No. GetVerifyCode is for inbound SMS only. No outbound calls and no voice OTP.
FAQ
API
Log in, open API keys, and create a token. The secret shows once. Use it as a Bearer token on /api/v1.
Open the developer docs, then quote, buy, poll, and cancel on the API. Your server talks to us. Provider keys stay on the backend.
We rate limit by IP, user, and token. Repeated failed buys or abuse signals can freeze the wallet. Email support with the token prefix, not the full secret.
FAQ
Allowed use
Lawful privacy, travel, QA, and splitting work and personal lines when you are allowed to complete the check. Spam, fraud, credential stuffing, ban evasion, and marketplace abuse are out. The acceptable use policy is the full list.
See also Acceptable Use, Are temporary numbers allowed?
No. We buy capacity from contracted providers. There is no peer marketplace for random SIMs.
support@getverifycode.com for account, wallet, and delivery. abuse@getverifycode.com for security and misuse. Include the account email and activation id when you have one.
GetVerifyCode
Still need a person?
Send a ticket with your account email and any activation id. We reply by email.