Refund Policy
Last updated November 1, 2026.
Each activation number is live for about 20 minutes. You do not keep it after that. The refund path is the unused hold returning to your wallet, not a card chargeback. Crypto top-ups stay as wallet credits.
Refund without writing us
- Open the inbox while the activation is still pending.
- Press Cancel and refund. The hold returns to your wallet now.
- If you wait and no SMS arrives, the same hold returns on its own when the window ends.
What is not refunded automatically
If the SMS arrived, we capture that quote. Wallet top-ups stay as credits. Rental terms that already started are not unused holds. If a hold did not return, or you think a capture was wrong, ask for a review from Contact with the activation id.
How to ask for a review
Open Contact with topic billing. Include the activation id from your inbox. We look at the ledger before we reply. Contact.
eSIM purchases
This policy covers GetVerifyCode activations and rentals. A purchase on Get eSIM Online is not a wallet hold on this site and does not return here.
FAQ
Questions about refund policy
For activations, if no SMS arrives before the timeout (about 20 minutes), the hold returns to your wallet. You can also cancel earlier from the inbox while the number is pending.
We capture the quoted amount when the SMS arrives. That purchase is complete. Top-up crypto is not reversed as a card chargeback.
No. Unused credits stay in the wallet for later buys. We do not offer cash-out of unused credits.
Open Contact with topic billing and include the activation id. We review the ledger and reply on the ticket.
GetVerifyCode
Need a billing review?
Open Contact with topic billing and the activation id from your inbox. We check the ledger before we reply.